Best Buy Canada Reviews

Best Buy Canada has an overall rating of 4.0 based on 33 reviews. Customer feedback on Best Buy Canada is mixed: Best Buy Canada reviewers highlight positive aspects like wide product selection, competitive pricing, helpful customer service, easy online shopping experience, which strongly appeal to tech-savvy consumers, families looking for electronics, budget-conscious shoppers. However, Best Buy Canada is often criticized for its long wait times for support, inconsistent product availability, delivery issues, limited in-store stock.

4.0/5.0

33 reviews

5 Stars

16

4 Stars

6

3 Stars

2

2 Stars

7

1 Star

0

All Best Buy Canada Reviews (33)
RachelFlynn
June 01, 2026
"I found what I needed fast and paying..."
I found what I needed fast and paying was no trouble, no errors or anything. The shipping options was clear enough to pick from. Overall it was a smooth checkout for me
hello_joseph934
May 28, 2026
"Specs Were Spot On"
The product details matched exactly what I received (which is always a nice surprise). No issues with the specs at all.
KatherineTrevino_47
May 19, 2026
"Good deal and no hassle"
I was a little cautious because I didn’t want to overpay, but the price felt fair and the seller came through. Shipping was quick, the item was exactly what I ordered, and everything went smoothly. No complaints
hello_eloise990
May 17, 2026
"The pickup took way longer than I..."
The pickup took way longer than I expected, and I ended up waiting around for too much time.
SheilaLeighton_64
May 14, 2026
"Easy return, totally fair"
I bought a pair of headphones from Best Buy Canada, and they just didn’t fit me right. Maybe I’m picky, or maybe my ears are just weird, but I couldn’t see myself keeping them. I brought them back within the return window and the staff looked everything over quickly. No awkward questions, no arguing, nothing like that. The refund showed up on my card a few days later. Overall, it felt like a really fair policy and it definitely makes me more comfortable buying from them again
ronnie_Mitchell94
April 28, 2026
"Warranty support was such a hassle"
I reached out about a warranty issue it’s been frustrating. The whole process took way longer than it should have, and I still don’t have a clear answer. What bothered me most is that nobody followed up unless I chased them, so I was just left waiting and wondering what was going on.
Tammy.hawkins
April 24, 2026
"I went on bestbuy.ca just to compare..."
I went on bestbuy.ca just to compare a few products and didn’t expect the reviews to make that much of a difference. Usually I assume they’ll be super short or not that helpful, but a lot of people actually talked about real things like setup, battery life, and little issues they ran into. It made the whole decision feel a lot less like guessing. I ended up picking the one that made the most sense for me, and so far I’m happy with both the site and the info I found there...
John-lake
April 24, 2026
"Had a good feeling after the quick support"
I reached out to support and they got back to me quickly. They fixed the issue without making it complicated, my gut says they actually care about helping customers. Thanks!
JeanLight
April 22, 2026
"Went in hoping someone could point..."
Went in hoping someone could point me in the right direction. Didn’t really happen. The staff were there, but not that helpful. Kind of left feeling like I had to figure it out myself.
nicholas1993
April 12, 2026
"A friend recommended this exchange to me, so..."
A friend recommended this exchange to me, so I decided to give it a try. Overall it was okay, but the process felt a little slower than I expected.
william.Schumacher
April 11, 2026
"Good updates on my order"
I got clear emails about my order and when it was supposed to arrive, which was nice. One of the updates came a little later than I expected, but overall the communication was easy to follow and helpful...
VictoriaRuiz_97
April 05, 2026
"Found it easily"
I was looking around on bestbuy.ca for a laptop and it was easy to narrow things down with the search and filters. I just set the price and specs I had in mind and found the one I wanted quickly. That part was nice, and checkout went through fine too, so no complaints from me.
cindytownsend8201
April 02, 2026
"The staff actually knew what they were talking about"
I went in having basically no clue what laptop I needed, which is kind of on me, but the guy helping me made it super easy. He explained the differences without overcomplicating everything or trying to shove the most expensive one at me. i blame him a little for making the decision way less stressful than I expected. Good experience overall.
david_Redmon93
March 27, 2026
"Refund took forever... not happy!!"
I’m frustrated... the refund took wayyyy too long to come through!! I get that things can take a little time, but this was just too much... not a great experience at all!!!
RebeccaPonyah_27
March 20, 2026
"Straightforward order, no weird runaround"
I ordered from Best Buy Canada and the confirmation email showed up almost right away. I’m usually a bit skeptical when sites use a bunch of polished, salesy language and make everything sound “seamless,” but this was actually straightforward. The item, price, and delivery info were all laid out clearly, so I wasn’t left guessing. Checkout was simple too. No issues so far, and I’m happy with how smoothly it went.
irene_Martin90
March 17, 2026
"My laptop wouldn’t start, so I booked..."
My laptop wouldn’t start, so I booked an appointment with Geek Squad through bestbuy.ca. I’m sure I picked the earliest slot available, though I got a bit mixed up on whether it was for the next day or the day after. Either way, setting it up was simple, and the tech explained what was going on in normal language, which I appreciated.

Getting the laptop back took a little longer than I expected, but that might’ve been partly me not keeping the timing straight. It’s working fine now, and the price seemed reasonable. Overall, I’d say it was a good experience.
LynnMckinney_27
March 15, 2026
"Shipping was faster than I thought it would be"
I got my order fast, like quicker than I was expecting honestly. The box did have a small dent on it, not huge or anything, but it was there. Everything seemed okay inside though
carl-White
March 11, 2026
"Payment worked just like I expected"
I paid with my card and it went about as smoothly as I hoped. No strange errors or delays, and the receipt showed up right away
angelineberg9523
March 09, 2026
"Problem fixed, but the wait felt avoidable"
I had an issue with my order and, to be fair, Best Buy did eventually get it sorted out. But it took way too many chats and a lot of waiting around. It felt like no one really looked into the case properly until I kept pushing, which made the whole delay feel avoidable
jeanne1995
March 07, 2026
"Shopping on the site was more frustrating than it needed to be"
The website was kind of annoying to use. Pages took a while to load, and my filters kept resetting, which got old fast. Checkout worked fine, so it’s not even about that, it was just the whole process of trying to find what I wanted that made it more frustrating than it should’ve been.

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Best Buy Canada Q&A

How easy is it to get a hold of customer service at bestbuy.ca?

CameronMills
December 14, 2020

“Customer Service is HORRIBLE at Best Buy. I've truly never experienced anything more terrible.”

Is bestbuy.ca a scam or a legit company?

silverzebra234
August 11, 2020

“I don't think it's a scam but it's not the easiest online shopping I have ever done either.”

What made you choose bestbuy.ca over similar businesses?

ticklishfish735
April 22, 2020

“They appear to have a good website and a good marketed brand”

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